Analyst – USD Investigations

Job Listing No: 9740000

Analyst – USD Investigations

Top Tier Financial Services Company – Dublin – This position is primarily responsible for investigating and responding to customer and bank inquiries. The USD Customer Service team investigates all types of queries that relate to Money Transfer Activity for EMEA customers on the books of Deutsche Bank New York. The successful candidate will provide customer service to both internal and external clients of Deutsche Bank New York. Key Responsibilities: Read, understand and address all customer inquiries in a timely fashion Handle telephone inquiries in a professional and courteous manner Respond to the needs of Relationship Managers and Customer Service Officers Make use of the research tool provided, CINQ Thoroughly document queries, investigations and actions via CINQ’s record keeping facility Prepare money transfer adjustments and compensation requests as necessary Escalate issues to administrators and managers as appropriate Liaise with other areas of Operations within DB Ad hoc projects as required Candidate Sp… – Permanent – Full-time

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