Arrears Support Unit Manager

Job Listing No: 9740000

Arrears Support Unit Manager

Dublin – Description This new role will be dedicated to effectively driving performance in the team managing a portfolio of accounts through the MARP process, from collections up to and including referral and management of accounts in litigation and overseeing the panel management of the litigation solicitors.Reporting directly to the ASU Department Head, The ASU Team lead will need to coach and develop staff to achieve the requirements of the portfolio.Must have the ability to recognise and suggest various strategies to optimise performance of the portfolio and be highly detail orientated. Key Duties and Responsibilities Manage team performance by driving, motivating and influencing team members Escalation and guidance point for team members in the area of mortgage arrears, internal procedures and Central Bank compliance Devise varying strategies within the portfolio to bring accounts back to ‘re-performing status’ where possible Arrange Contact customers by letter and telephone in acc… – Permanent – Full-time

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