Client Experience Manager (French Language)

Job Listing No: 9740000

Client Experience Manager (French Language)

Ireland – Key responsibilities: Responsible for a significant portfolio of top clients acting as their advocate Owns the client experience relationship end to end Simplifies the client experience and eliminates delays by taking ownership of cross-regional and cross-functional issues, navigating the global organization, and mobilizing the appropriate resources to ensure a timely and satisfactory resolution Strengthens the client relationship and ensures the delivery of market-differentiating service by acting as the client’s advocate, anticipating client needs, and developing client confidence in Citi’s products and processes Delivers proactive service management through relationship, scorecard, and billing analysis, combined with a detailed understanding of the client’s business and unique Treasury requirements Takes global ownership of client servicing issues and facilitates resolution through engaging Citi business partners. Leads the client experience by identifying issues and opportu… – Training – Full-time

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