Conference & Banqueting Porter

Job Listing No: 9740000

Conference & Banqueting Porter

  

 

Job Title:

 

Conference & Banqueting Porter

 

Location:

 

Ramada Plaza Hotel, Shaw’s Bridge, Belfast, BT8 7XP

 

Responsible to:

 

C&B Co-Ordinator

 

Department:

 

Conference & Banqueting 

 

Purpose of Job:

 

Ensure that the conference and banqueting rooms are presented in the manner requested by the guests

 

Rate of Pay:

 

National Minimum Wage under 25

National Living Wage 25 and over

 

Hours of work:

 

16 hours per week

 

Experience/Qualifications

 

Essential:

 

  • Experience within a C&B Porter role
  • 5 GCSEs at grade C or above to include Maths and English or equivalent qualification
  • Good communication and listening skills

·         Ability to work in a fast paced environment requiring flexible working and a genuine willingness to help guests and colleagues within the hotel

 

Desirable:

 

  • Experience within the hospitality industry

 

 

 

 

Main Duties:

 

  • Ensure the conference and banqueting rooms are set up and fully serviced for the day’s business
  • Ensure that all facilities requested by those hiring the rooms are available
  • Aid with the setting up of the conference rooms to the pre defined criteria
  • Oversee the general upkeep of public areas, i.e. toilets, main foyer and porch and all lighting levels for same
  • Liaise with all other departments on the special requirements of large groups or individuals and follow through, e.g. morning paper delivery, placing gifts in rooms, group departure times etc.
  • Carry out company’s customer relation policy and communicate hotel services to guests
  • Wear clean and suitable uniform at all times
  • Ensure a high standard of personal hygiene and grooming
  • Actively participate in any training and personnel exercises designed to improve standards and performance levels
  • Deal with guest complaints in a friendly and efficient manner ensuring guest satisfaction at all times
  • Upkeep of the equal opportunities policy to ensure that there is a neutral working environment
  • Work in accordance with standard procedures within each department.

·         Keep staff/work areas tidy, safe, and report any hazard, accident, loss or damage to management and observe all requirements under Health & Safety at Work act (1989)

 

 

 

Note:  The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties directed by management

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