Conference & Banqueting Porter

Job Listing No: 9740000

Conference & Banqueting Porter

 

 

 

Job Title:

CONFERENCING & BANQUETING PORTER (ZERO HOURS)

 

Location:

Ramada Plaza Hotel, Shaws Bridge, Belfast, BT8 7XP

 

Responsible to:

C&B Manager

 

Department:

Conference & Banqueting 

 

Purpose of Job:

To ensure that the conference and banqueting rooms are presented in the manner requested by the guests

 

Rate of Pay:

National Minimum Wage Under 25

National Living Wage over 25

 

Hours of work:

Zero Hours (as rostered to meet the needs of the business)

 

Experience:

 

Essential

·         Experience within a C&B Porter role

·         Good communication and listening skills

·         Ability to work in a fast paced environment requiring flexible working and a genuine willingness to help guests and colleagues within the hotel

Desirable:

·         Experience within the hospitality industry

·         5 GCSE’s at grade C or above to include Maths and English or equivalent qualification

 

Main Duties:

Ø  To ensure the conference and banqueting rooms are set up and fully serviced for the day’s business

Ø  To ensure that all facilities requested by those hiring the rooms are available

Ø  To aid with the setting up of the conference rooms to the pre-defined criteria

Ø  To oversee the general upkeep of public areas, i.e. toilets, main foyer and porch and all lighting levels for same

Ø  To liaise with all other departments on the special requirements of large groups or individuals and follow through, e.g. morning paper delivery, placing gifts in rooms, group departure times etc.

Ø  To carry out company’s customer relation policy and communicate hotel services to guests

 

 

Ø  To wear clean and suitable uniform at all times

Ø  To ensure a high standard of personal hygiene and grooming

Ø  To actively participate in any training and personnel exercises designed to improve standards and performance levels

Ø  Deal with guest complaints in a friendly and efficient manner ensuring guest satisfaction at all times

Ø  Upkeep of the equal opportunities policy to ensure that there is a neutral working environment

Ø  Work in accordance with standard procedures within each department

Ø  To keep staff/work areas tidy, safe and report any hazard, accident, loss or damage to management and observe all requirements under Health & Safety at Work act (1989

 

 

 

Note: The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties directed by management

 

 

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