Contact Centre Operations Manager

Job Listing No: 9740000

Contact Centre Operations Manager

Cork – We have a fantastic opportunity with a global online retailer for an Operations Manager to join our client’s Risk & Fraud team. The position will involve regular communication and engagement with senior management therefore you should have excellent business and communication skills and be able to work with senior management globally, site peers and EU wide business stakeholders as well as legal owners to develop and define mutually agreeable solutions. Experience of 5 or more years’ senior operational experience leading a contact centre operation ideally in in a global environment, responsible for an overall team of (Apply online only) employee is required, furthermore a proven track record of implementing, delivering large projects and communicating effectively at an executive level. Responsibilities Manage a team of managers and an overall operations team of between 120 and 150 employees. Ensure high quality and high-volume productivity within the jobholder’s organizational un… – Permanent – Full-time

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