Customer Experience Operations Manager

Job Listing No: 9740000

Customer Experience Operations Manager

Worldwide Accommodations Site – Dublin – Communicate the vision of and translate it into meaningful and clear goals for Leads and Specialists; ensure entire team sees the impact of their contribution to the big picture. Let Leads know where they stand with clear and direct performance feedback, even when it is difficult; help them improve as leaders and operators, have meaningful career conversations and take quick but fair action on underperformance. Oversee performance management and career development of entire team; hold Leads accountable for regular performance assessment and actively participate in performance improvement planning and career development activities. Trust Leads to keep the team running on a day-to-day basis, while keeping an eye on the big picture; ensure team make-up, workload and structure are working in support of broader team goals. Maintain ultimate responsibility for recruiting, onboarding and training of all team members, in partnership with Leads, Workforce Management, Talent/Recruiting and T… – Permanent – Full-time

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