Customer Service Advisor – Engineering Grad Opp

Job Listing No: 9740000

Customer Service Advisor – Engineering Grad Opp

Customer Service Advisor – Engineering Grad Opp 
Dublin or Lisburn, Co. Antrim 
€/£Excellent DOE 

Our client is one of the world’s largest suppliers of Caterpillar power systems and construction equipment. They are now seeking a Customer Service Advisor to join their team in a new customer centric role focusing on providing an excellent customer experience. Our client is seeking candidates in Lisburn or Dublin. 

If you’re an engineering graduate with some placement work experience, this is a brilliant opportunity to join a business that is dedicated to investing in their employees. 

Encouraging a culture of personal development and engagement, our client provides the ideal environment in which to progress your career and develop your skill-set. 

As a Customer Service Advisor, you’ll be tasked with delivering an outstanding level of service to customers using our client’s maintenance and repair services. 

This is an exciting new, customer centric role in the Ireland Service segment of the business where the focus is on excellent customer experiences. It is process oriented, specifically around the customer, offering an excellent, timely service. 

Acting as a liaison between customers, Control Team and the support functions, you will effectively communicate directly with customers and review work processes to ensure that customer satisfaction is achieved. 

You’ll gain a strong understanding of customers’ service needs and generate the parts, system knowledge and information required to complete tasks. Additionally, you’ll provide customers with progress updates regarding their service repairs and inform them of any issues. 

Your other duties will involve: 

– Supporting the planning of maintenance and repair works 
– Assisting with the completion of service documentation 
– Identifying ways to further improve our client’s service offering 

To be considered for this exciting opportunity, you must have an engineering degree with some placement work experience. 

Organised and proactive, as a Customer Service Advisor, you must be a good listener with excellent communication skills, both written and verbal. You’ll also have a process and deadline-oriented approach and the ability to produce high quality work while under pressure. 

Please note, this role is available in Dublin and Lisburn, Co Antrim.

To apply for the role of Customer Service Advisor (Engineering Graduate Opportunity), please apply via the button shown. 

This vacancy is being advertised by Webrecruit Ireland Ltd. The services advertised by Webrecruit Ireland Ltd are those of an Employment Agency. 

Additional Keywords: Customer Service Advisor, Graduate Opportunity, Engineering Graduate, Field Service Co-ordinator, Customer Support Advisor, Customer Service Executive, Customer Support Co-ordinator, Engineering Services Co-ordinator.

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