Customer Service Agent – German Speaking

Job Listing No: 9740000

Customer Service Agent – German Speaking

I am looking for hardworking, motivated, driven and of course fun German Speaking candidates. As a Contact Centre Sales Agent you will be required to sell a range of products to existing customers through outbound telephone calling. No cold calling required. In doing so, you will provide customers with an incredible service, whilst establishing long-term customer relationships.

Job Title: Business German Customer Agent (Euro 23,000 – Dundalk Co Louth )

Reporting to: Contact Centre Supervisor

Responsibilities:

  • Calling existing customer generating increased sales
  • Manage a database of unassigned accounts with associated Sales Revenue and Key Performance targets
  • Calling customers from existing mail orders received
  • Entering orders on database and Up-selling live to customers
  • Strengthen existing relationships with its high-value customers
  • Participation in product projects when required
  • Ensures that customer issues are dealt with in an efficient manner, informing the customer of any new products
  • Verifying the order and customer details on-line
  • Achieve weekly individual sales targets
  • Attend weekly team catch up meetings
  • Receive on-going training, support and coaching from your supervisor
  • Any other duties/projects as directed by Senior Management

Essential Criteria:.

  • Fluent in the German language
  • Minimum of 1 year experience in sales, building relationships with key decision makers
  • Passionate about deserving customer service above and beyond customer expectation
  • Excellent communication and negotiation skills
  • Have the ability to maintain professionalism under pressure
  • An energetic, self-starter who excels in interpersonal skills, with a focus on listening and questioning skills
  • Excellent PC skills essential
  • Highly organised with a strong attention to detail
  • Self-motivated and goal oriented
  • Be a team player
  • Knowledge of additional language beneficial: French, German, Dutch, Swedish, Danish, Finnish, Norwegian, Spanish, Italian, Portuguese, Japanese, or Czech
  • Good English

Salary range: 23 Euro

Consultant: Nicola McKernan

Job Code: NP 01

For additional information on this vacancy and other opportunities contact me on 02892 668330 or send a current updated CV in strict confidence to nicola.mckernan@premiere-agency.com

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