Customer service – Portuguese & Spanish

Job Listing No: 9740000

Customer service – Portuguese & Spanish

Cork – As a customer service analyst, you will be responsible for responding to medical/pharmaceutical inquiries from Health Care Providers, patients and other customers. You will also be responsible for documenting all customer interactions in the appropriate computer system. Responsibilities Handling calls requesting product information from healthcare professionals and the general public. Answering calls in a courteous, professional manner with predefined answers/resources. Handling of queries from patients by providing balanced, accurate and non-promotional information. Accurate recording of all medical communication transactions into the medical information database. Facilitates fulfilment of customers’ requests. Escalate all enquiries without predefined answers to a more specialized area in accordance to Good Escalation Practices. Ensures optimal customer satisfaction. Requirements: Bachelor´s degree or equivalent related business experience. Must be fluent in Spanish and P… – Permanent – Full-time

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