Desk Side Support Level 2

Job Listing No: 9740000

Desk Side Support Level 2

Manpower Ireland – Dublin – The role will involve: Work to resolve client issues to agreed service levels and in a professional manner. Take ownership of calls escalated from the service desk; adhere to client processes IPhone – IPad troubleshooting Videoconferencing equipment and setup support Dedicated commitment to service quality. Candidate will need to demonstrate that they can work well in a team environment Answer contacts and reply to emails promptly and professionally Log/Validate all contacts in Ticket Handling Database – HP Servicecenter Manage end to end all tickets logged, providing regular updates to customers on call status Invoke Escalation Procedures within defined time frames Working in a regulated environment, the candidate will need to be consistent in following safety and operational procedures Adhere to all ITAM Asset management If you match the above please send your CV for intermediate consideration…. – Permanent – Full-time

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