Duty Manager

Job Listing No: 9740000

Duty Manager

   

Job Title:

                                            

Duty Manager

 

Location

 

Ibis Hotel, Castle Street, City Centre, Belfast, BT1 1HF

 

Responsible to:

 

General Manager

Purpose of Job:

 

Responsible for the smooth and efficient running of the Hotel, the well being of its guests and employees, and to protect the company from potential loss or damage, ensuring consistency of product and service

Responsible for:

All Departments in absence of Departmental Manager

Rate of Pay:

£7.80 per hour

Hours of Work:

40 hours per week

Experience / Qualifications

                       

Essential:

  • Experience within a Duty Manager Role
  • Supervisory or Managerial Experience
  • Experience within the Hospitality Industry
  • Good Communication Skills
  • 5 GCSEs at grade C or above to include Maths and English or equivalent qualification
  • Customer Care Experience

Desirable:

  • Hospitality Diploma

Main Duties:

·         Assist in monitoring staff rosters to ensure appropriate cover for the levels of business

·         Assist staff with training to the standards agreed

·         Have complete knowledge of the running of every Department, and the duties performed by all staff

·         Participate in any training and development, including the creating of training plans for your Department

·         Comply with the Hotel Health & Safety policy and assist Management to comply with all legal Health & Safety requirements and report any breach of the policy

·         Comply with the Hotel Fair Employment policy and assist Management in the implementation of this policy

·         Effectively communicate all relevant information to Management and other Departments promptly and accurately

·         Awareness of all emergency panels in Reception and evacuation procedures

·         Maintain a good working relationship with all Departments

·         Ensure that all staff report for duty on time, in the correct uniform and groomed to the agreed standards

·         Be aware of future business and ensure proper planning is in place to meet guest’s expectations

·         Ensure maximum room occupancy and room rates in conjunction with the Reservations and the Sales Department

·         Ensure all sales are accurately recorded through agreed Hotel procedures

·         Ensure all payments are received and recorded through the agreed Hotel procedures

·         Investigate and report any inaccuracies in Reception banking

·         Be aware of all Departmental procedures

·         Ensure all staff follow the Departmental procedures

·         Review Departmental procedures to ensure the most effective and efficient running of the Department

·         Comply with all reasonable requests from Management

·         Be aware of all Ibis Hotel Standards of Operations

·         Resolve problems and complaints in an effective manner to the Hotels and guests satisfaction or communicate the matter to Management

·         Accurate record keeping in accordance with the Hotel procedures and policies

·         Ensure all stock necessary for the running of your Department are in place and sufficient back up to meet the business needs

·         Regularly review stock levels, order when necessary from approved suppliers

·         Report any stock discrepancies to Management at the earliest point

·         Minimise wastage

·         Ensure the safekeeping of Company property

·         Be responsible for the high level of cleanliness in your work environment

·         Rectify or report to Management any problems which may be detrimental to the Hotel’s business or customer opinion of the Hotel

·         Be fully aware of budgets and targets and take action where necessary

·         Fulfil the role of Induction Supervisor within your Department

·         Responsible for the co-ordination of all the Departments and to make periodic tours of all public areas

·         Responsible for security (in all aspects) by making regular floor checks of the Hotel

·         Handle any guest complaints and remedy if possible

·         Make contact with VIPs staying in the Hotel

·         Report any incident or drop in standards to the Head of that Department, to ensure corrective action is taken, and ensure it is logged in the Duty Managers logbook

·         To enter main details of the shift in the Duty Manager’s Hand book

·         Be aware of the emergency procedures, full knowledge of the fire manual, and to ensure that all staff and Supervisors are similarly aware

·         Make contact with guests whether resident or not and to make a report on feedback/complaints

·         Be available to open certain sections of the Hotel, such as storerooms, beverage store etc., when the situation warrants it

·         Be responsible for the safe/change

·         Any other duties requested by Management

Note:  The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties directed by management

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Main Duties:

  • Assist in monitoring staff rosters to ensure appropriate cover for the levels of business
  • Assist staff with training to the standards agreed
  • Have complete knowledge of the running of every department, and the duties performed by all staff.
  • Participate in any training and development, including the creating of training plans for your department.
  • Comply with the hotel health & safety policy and assist management to comply with all legal Health & Safety requirements and report any breach of the policy.
  • Comply with the hotel fair employment policy and assist management in the implementation of this policy.
  • Effectively communicate all relevant information to management and other department promptly and accurately.
  • Awareness of all emergency panels in reception and evacuation procedures.
  • Maintain a good working relationship with all departments.
  • Ensure that all staff report for duty on time in the correct uniform and groomed to the agreed standards.
  • Be aware of future business and ensure proper planning is in place to meet guest’s expectations.
  • Ensure maximum room occupancy and room rates in conjunction with the reservations and the sales department.
  • Ensure all sales are accurately recorded through agreed hotel procedures.
  • Ensure all payments are received and recorded through the agreed hotel procedures.
  • Investigation and report any inaccuracies in reception banking.
  • Be aware of all departmental procedures.
  • Ensure all staff follow the departmental procedures
  • Review departmental procedures to ensure the most effective and efficient running of the department.
  • Comply with all reasonable requests from management.
  • Be aware of all Ibis Hotel standards of operations.
  • Resolve problems and complaints in an effective manner to the hotels and guests satisfaction or communicate the matter to management.
  • Accurate record keeping in accordance with the hotel procedures and policies.
  • Ensure all stock necessary for the running of your department are in place and sufficient back up to meet the business needs.
  • Regularly review stock levels, order when necessary from approved suppliers.
  • Report any stock discrepancies to management at the earliest point
  • Minimise wastage.
  • Ensure the safekeeping of Company property.
  • Be responsible for the high level of cleanliness in your work environment
  • Rectify or report to management any problems which may be detrimental to the hotels business or customer opinion of the hotel.
  • Be fully aware of budgets and targets and take action where necessary
  • Fulfil the role of induction supervisor within your department.
  • Responsible for the co-ordination of all the departments and too make periodic tours of all public areas.
  • Responsible for security (in all aspects) by making regular floor checks of the hotel.
  • Handle any guest complaints and remedy if possible.
  • Make contact with VIP’s staying in the Hotel.
  • Report any incident or drop in standards to the Head of that department, to ensure corrective action is taken, it is logged in the Duty Managers logbook.
  • To enter main details of the shift in the Duty Manager’s Hand book.
  • be aware of the emergency procedures, full knowledge of the fire manual, and to ensure that all staff and supervisors are similarly aware.
  • Make contact with guests whether resident or not and to make a report on feedback/complaints.
  • Be available to open certain sections of the Hotel, such as storerooms, beverage store etc., when the situation warrants it.
  • Be responsible for the Safe/Change.
  • Any other duties requested by Management.

Note:  This list is not exhaustive and is only a guideline to the typical duties that may be asked of you.  It may be modified at any time to meet the changing needs of the business.  You will be expected to comply with any reasonable requests or duties directed by management

Apply for this job.




Similar Jobs For "Duty Manager"



 Jobs by Indeed job search

Retail Parts Pro

Company: Advance Auto Parts
Location: Weston, WV 26452
Work with General Manager to produce a consistently winning store. The Retail Parts Pros must be committed to inspiring our team, helping our customers succeed,... To apply for this job vacancy in Advance Auto Parts you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 1 hour ago

Plant Technical Director

Company: Weyerhaeuser
Location: Buckhannon, WV
Demonstrated success in working with customers, direct reports, peers, other department employees including managers.... To apply for this job vacancy in Weyerhaeuser you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 23 hours ago

Community Assistant

Company: Arbors Management Inc.
Location: Weston, WV 26452
Quarterly Reports to Manager. Assisting the Property Manager in the day to day operations of the property.... To apply for this job vacancy in Arbors Management Inc. you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 21 hours ago

Supervisor - #206 - Evenings/Overnight

Company: Sheetz
Location: Weston, WV 26452
The perfect fit for our Sheetz team would assist the Store Manager and Assistant Manager in creating a positive culture by treating employees fairly and with... To apply for this job vacancy in Sheetz you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 19 hours ago

Psychiatric CNA

Company: Sunbelt Staffing
Location: Weston, WV 26452
To schedule an interview for this psychiatric CNA position in Weston, WV, please send your resume & references to:. Allison Coney National Hiring Manager.... To apply for this job vacancy in Sunbelt Staffing you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 18 hours ago






Note: This job listing with titled "Duty Manager" was indexed from different job portals. This job might be expired or closed for accepting CV's so we suggest to browse it from the new jobs menu of this site. Our website is an open community website for assisting job seeker so if you found some broken links or error in our site don't hesitate to contact us to fix the issue. Thank you for using our free services.


Get updated on daily job vacancies!

Be updated by pressing the Facebook Like or G+1 button bellow.