Escalation Specialist

Job Listing No: 9740000

Escalation Specialist

Dublin – About the Job Job Description In this role, you will work with contacts across the organisation to respond to and resolve high-visibility product support issues coming from executives. As an executive escalations team, we receive, triage, and handle issues for any product or team. You will provide prompt response to acknowledge an issue, analyse it to understand the products or teams it involves, and bring those teams up to speed quickly so they can provide a resolution. You will communicate directly with the executive and user to provide resolutions as well as any learnings or outcomes, and you will constantly strive to update processes and identify areas for improvement. In addition, you will also update and maintain our channel landscape which is a repository that showcases our customer support channels across products and regions. Skill/Experience/Education Mandatory Executive-level communication skills Customer service experience, preferably with escalations or other sensi… – Temporary – Full-time

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