Food & Beverage Staff

Job Listing No: 9740000

Food & Beverage Staff

 

 

Job Title:

Food & Beverage Waiting Staff

 

Location:

Holiday Inn, 40 Hope Street, Belfast

 

Responsible to:

Restaurant Manager

 

Department:

Food & Beverage

 

Rate of Pay:

National Minimum Wage (age 16-17 £3.87 per hour, age 18-20 £5.30 per hour, age 21+ £6.70 per hour)

 

Hours of Work:

As rostered to meet the needs of the business

 

Purpose of job:

To ensure the cleanliness and correct preparation of mis-en-place, set up of the restaurant and bar prior to and after service, ensuring the guests are warmly welcomed, orders taken efficiently and served to standard to ensure guest satisfaction.

 

Qualifications/Experience

Essential:

  • Experience within a Food & Beverage/Waiting staff role
  • Good communication and listening skills
  • Ability to work in a fast paced environment requiring flexible working and a genuine willingness to help guests and colleagues in the hotel

 

Desirable:

  • Experience within the hospitality industry
  • 5 GCSE’s at grade C or above to include Maths and English or equivalent

 

 

Main Duties:

 

Ø  Preparation of Restaurant/Bar

Ø  Guests to be welcomed in a warm, friendly and courteous manner at all times

Ø  Meals and drinks to be served efficiently and with minimum delay/wastage

Ø  Responsible for own station, replenishment of crockery, cruets, cutlery, etc.

Ø  Tables reset for next service

Ø  Answering the telephone and taking reservations for restaurant and accommodation

Ø  The opening and service of bottles of wine

Ø  To ensure dishes leaving the kitchen are to appropriate standards of presentation

Ø  To ensure the correct implementation of the customer relations policy

Ø  To wear clean, suitable uniform at all times

Ø  To ensure a high standard of personal hygiene and grooming

Ø  Deal with guest complaints in a friendly and efficient manner ensuring guest satisfaction at all times

Ø  Ensure billing is carried out accurately and signatures for room charges obtained

Ø  To assume responsibility for accepting bookings and to keep the booking diary up to date

Ø  Plates to be scraped, sorted and stacked in wash up

Ø  Upkeep of the equal opportunities policy to ensure that there is a neutral working environment

Ø  To participate in any training and personnel exercises designed to improve standards and performance

Ø  Work in accordance with standard procedures within each department

Ø  To keep staff/work areas tidy, safe and report any hazard, accident, loss or damage to management & observe all requirements under the health & safety legislation

 

Note:

The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties directed by management.

 

Apply for this job.




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