Food & Beverage Team Member

Job Listing No: 9740000

Food & Beverage Team Member

Job Title:

Food & Beverage Team Member

Responsible to:

General Manager / Assistant General Manager / Duty Manager

Location:

Ibis Hotel, City Centre, Castle Street, Belfast, BT1 1HF

Rate of Pay:

National Minimum Wage under 25

National Living Wage over 25

Hours of Work:

As rostered to meet the needs of the business

 

Department:

Restaurant / Bar / Kitchen

 

Purpose of Job:

Serves guests (prepares the dining room, provides waiter service and clears away) in the point of sale, in line with F&B concept (Restaurant, Breakfast, Bar).  Provides a high standard of service both in terms of ensuring the guests are warmly welcomed, orders taken efficiently and served to standard to ensure guest satisfaction.

Participating in the daily tasks involved in running a Restaurant including checking deliveries.

Experience / Qualifications

Essential:

  • Experience within a Food & Beverage / Waiting Staff Role
  • Excellent Communication and Listening Skills
  • Ability to work in a fast paced environment, requiring flexible working and a genuine willingness to help guests and colleagues in the Hotel

Desirable:

  • Experience within the Hospitality Industry
  • 5 GCSEs at Grade C or above to include Maths and English or equivalent qualification

Main Duties:

  •  Provides a friendly and personalised welcome for guests
  • Offers attentive service and adapts to any constraints guests may have
  • Heeds any remarks made by guests and ensures follow-up
  • Establishes good relations with guests
  • Promotes the Food & Beverage offer
  • Is attentive to guests’ requests and respects them
  • Helps gain customer loyalty through the high standard of service
  • May be asked to receive deliveries and check food items
  • Completes the following tasks: prepares the point of sale and preparation areas, welcomes guests and provides waiter service, cleans and tidies the dining room and preparation areas after closing
  • Before every work shift, finds out about dish composition and any shortages
  • Ensures the equipment used remains in good condition
  • Communicates and works in close and constant co-operation with the kitchen to ensure an excellent standard of service
  • Helps manage crockery and appliances by avoiding breakages
  • May be asked to place orders, taking care to match levels of stocks with consumption
  • Ensures a high standard of personal hygiene and grooming
  • Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting HACCP regulations
  • Respects the instructions and safety guidelines for the equipment used
  • Applies the Hotel’s security regulations (in case of fire, etc.)
  • Applies regulations governing the sale of alcoholic beverages
  • Participate in any training and personnel exercise designed to improve standards and performance
  • Work in accordance with standard operating procedures within each department

Note:  The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties directed by Management

Apply for this job.




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