Food & Beverage Waiting Staff

Job Listing No: 9740000

Food & Beverage Waiting Staff


Job Title:

Food & Beverage Waiting Staff    


Holiday Inn Belfast City, 40 Hope Street, Belfast, BT12 5EE

Responsible to:

Restaurant Manager


Food & Beverage

Rate of Pay:


National Minimum Wage / National Living Wage

Hours of Work:


As rostered to meet the needs of the business

Qualifications and Experience


  • Experience within a Food & Beverage/Waiting staff Role
  • Good communication and Listening Skills
  • Ability to work in a fast paced environment requiring flexible working and a genuine willingness to help guests and colleagues in the Hotel


  • Experience within the Hospitality Industry
  • 3 GCSEs at grade C or above to include Maths and English or equivalent

Purpose of Job:


To ensure the cleanliness and correct preparation of mis-en-place, set up of the restaurant prior to and after service, ensuring the guests are warmly welcomed, orders taken efficiently and served to standard to ensure guest satisfaction.

Main Duties:

  • Preparation of Restaurant/Bar
  • Guests to be welcomed in a warm, friendly and courteous manner at all times
  • Meals and drinks to be served efficiently and with minimum delay / wastage
  • Responsible for own station, replenishment of crockery, cruets, cutlery etc.
  • Tables reset for next service
  • Answering the telephone and taking reservations for Restaurant and Accommodation
  • The opening and service of bottles of wine
  • Ensure dishes leaving the kitchen are to appropriate standards of presentation
  • Ensure the correct implementation of the customer relations policy
  • Wear clean, suitable uniform at all times
  • Ensure a high standard of personal hygiene and grooming
  • Deal with guest complaints in a friendly and efficient manner ensuring guest satisfaction at all times
  • Ensure billing is carried out accurately and signatures for room charges obtained
  • Assume responsibility for accepting bookings and to keep the booking diary up to date
  • Plates to be scraped, sorted and stacked in wash up
  • Upkeep of the equal opportunities policy to ensure that there is a neutral working environment
  • Participate in any training and personnel exercises designed to improve standards and performance
  • Work in accordance with standard procedures within each department
  • Keep staff / work areas tidy, safe and report any hazard, accident, loss or damage to Management, and observe all requirements under the Health & Safety legislation





Note:   The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties directed by management

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