German Collection Analyst

Job Listing No: 9740000

German Collection Analyst

Dublin – German Collection Agent Dublin 3 Overall Job Purpose: The Collections Agent is responsible for the handling all customer inquiries regarding payments, cash applications and outstanding balances. The role will play a key part in the development of new strategies, workflows and processes. This is an excellent opportunity for a creative and results driven individual who has a key interest in customer engagement Responsibilities of a German Collection Agent: · Manage a high volume of customer queries from both from internal and external customers · Review and quality check of collections and account suspension · Review, and analyse suspended customer accounts and reactive where possible · Respond to general requests from the quality and collections teams · Tackle complex payment issues and resolved within in outlined SLA (service level agreements) · Monitor client request queues and ensure any issues are escalated through the appropriate channels · Dispatch customer statement… – Permanent – Full-time

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