German Medical CS Rep

Job Listing No: 9740000

German Medical CS Rep

Sigmar Recruitment – Cork – FRENCH MEDICAL CUSTOMER SERVICE Working with a global multinational who are actively looking to recruit a GERMAN Medical Customer service Rep to Healthcare professionals, patients and customers. The successful candidate will be responsible for professionally responding to medical/pharmaceutical inquiries and documenting all customer interactions in the computer system. Duties include Handling calls requesting product information from healthcare professionals and the general public. Answering calls in a courteous, professional manner with predefined answers/resources. Handling of queries from patients by providing balanced, accurate and non-promotional information. Identification of queries containing either adverse events or product quality complaints and handling these in accordance with the appropriate standard operating procedures. Accurate recording of all medical communication transactions into the medical information database. Documentation is to be concise, thorough, an… – Permanent – Full-time

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