German Tier 1 Support (Dublin)

Job Listing No: 9740000

German Tier 1 Support (Dublin)

e-Frontiers Ltd. – Dublin – OverviewOur client is an international operator of high quality customer service and technical support various, well-known multinational companies. The employees’ well-being is seen as core to business and key to an excellent customer service.This client, located in Dublin is building up a new team and looking for German speaking technical support specialists to provide excellent customer service for Smart Technologies.If you are technically savvy, love troubleshooting, can easily describe technical issues to non-technical people – this role is for you. With full training it might be a stepping stone into real support role for a leading IT company. It will involve answering phone calls and e-mails from business customers and solving issues/queries around Wi-Fi and Internet issues.What you would be doing:- Providing nice, polite and exceptional service for business customers- Troubleshooting issues and providing solutions- Responding to customer’s e-mails/phone calls, resolving issues a… – Permanent – Full-time

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