Guest Service Agent

Job Listing No: 9740000

Guest Service Agent

GUEST SERVICE AGENT

 

Location:

 

Holiday Inn Belfast City, 40 Hope Street, Belfast, BT12 5EE

 

Department:

 

Reception/Restaurant

 

Responsible to:

 

Front Office Manager, Assistant Manager, General Manager

Rate of Pay:

 

£7.40 per hour

Hours of Work:

 

40 hours per week

Qualifications and Experience

Essential:

 

  • Experience within a Guest Service Agent role to included Reception and/or Food & Beverage Experience
  • 5 GCSEs at grade C and above to include English & Maths or equivalent
  • Customer Service skills
  • High level of IT proficiency
  • Ability to work in a fast paced environment requiring flexible working and a genuine willingness to help guests and colleagues in the hotel

Desirable:

 

  • Experience within the hospitality industry
  • Proven experience with Front Office Management systems

                                   

Profile:

 

To assist guests in all functions which take place in the Front of House area as detailed above

 

Main purpose:

 

As a Guest Service Agent, you have the joint responsibilities of working within the Hotel Reception and Restaurant Areas. The reputation of the hotel rests to a large extent on the ability of you to satisfy its customers. You are expected to be well presented and to treat the customers in a friendly and professional manner.

 

Main duties:

 

When Working at the Front Desk

 

  • Greeting all guests and establishing how to be of assistance
  • Checking guests in and out
  • Pre-registering Priority Club Guests and providing a Priority check in
  • Offering Priority Club membership to all non member guests
  • Taking reservations through a manual reservation form and entering these into the Brilliant reservation system
  • Preparing registration cards and back up for the next days arrivals
  • Checking all reservations made via Holidex are in Brilliant (central reservations system and in house computer system respectively)
  • Using a personal cash float and maintaining float at correct amount
  • Check and answer e- mails
  • Monitoring Guest Ledger balances and alerting guests if method of payment is not valid
  • Taking cash, cheque or debit card payment on arrival along with a photocopy of guests photographic i.d. or a cash deposit
  • For cash payers block off extra service in Brilliant, ie pay TV, telephone, restaurant
  • Operating the Phillip Supervisor switch board and directing calls to the correct person, taking messages where required and ensuring these reach the intended recipient
  • Providing business services to guests such as sending faxes and photocopying
  • Complete the cash up at the end of the shift

When serving within the Restaurant or Bar

  • Using a personal cash float for all cash transactions, maintaining this float at the correct amount
  • Following set cash up procedures as defined by in house accounts department
  • Serving food and drinks to guests (in bar, restaurant & conference rooms)
  • Ensuring all utensils used are always clean and free from chips and cracks.
  • To have a knowledge of all food and beverages available.
  • Clearing and resetting restaurant
  • Clearing and refreshing conference rooms
  • Setting up breakfast buffet to Days Hotel standard
  • Taking part in shift briefing sessions
  • Responsible for:

Following cash up procedures as detailed in training

Maintaining individual float at correct amount

    Note:  The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties directed by management

Apply for this job.




Similar Jobs For "Guest Service Agent"



 Jobs by Indeed job search

Material Handler

Company: Aleris
Location: Buckhannon, WV
Provide service to coil processing machines. This position will operate powered industrial trucks in handling aluminum coils, materials, supplies, and provide... To apply for this job vacancy in Aleris you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 8 hours ago

SMB Acct Exec

Company: Altice USA
Location: Buckhannon, WV
ATUS) is one of the largest broadband communications and video services providers in the United States, delivering broadband, pay television, telephony services... To apply for this job vacancy in Altice USA you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 10 hours ago

Local Manager

Company: Frontier Communications Corporation
Location: Sutton, WV
This position will provide leadership to a workforce of field technicians that install and maintain both residential and business lines, OSP cable facilities,... To apply for this job vacancy in Frontier Communications Corporation you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 6 hours ago

Parts Counterperson

Company: Worldwide Equipment Enterprises Inc
Location: Jane Lew, WV
Provides high level of service to internal and external customers. Makes sure all internal requests for parts are billed on service repair order.... To apply for this job vacancy in Worldwide Equipment Enterprises Inc you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 1 day ago

Room Attendant - 6

Company: Stonewall Resort
Location: Roanoke, WV 26447
Carry out the policies and procedures of Benchmark Hospitality at Stonewall Resort while maintaining the highest degree of professionalism and teamwork... To apply for this job vacancy in Stonewall Resort you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 1 day ago






Note: This job listing with titled "Guest Service Agent" was indexed from different job portals. This job might be expired or closed for accepting CV's so we suggest to browse it from the new jobs menu of this site. Our website is an open community website for assisting job seeker so if you found some broken links or error in our site don't hesitate to contact us to fix the issue. Thank you for using our free services.


Get updated on daily job vacancies!

Be updated by pressing the Facebook Like or G+1 button bellow.