Guest Service Agent

Job Listing No: 9740000

Guest Service Agent

 

Job Title:
Guest Service Agent

Location:

Holiday Inn Express Belfast City, 106a University Street, Belfast, BT7 1HP

Department:

Reception/Restaurant

Responsible to:

Guest Service Managers, Assistant Manager, General Manager

Rate of Pay:

£6.90 per hour

Hours of Work:

Zero Hours (as rostered to meet the needs of the business)

Qualifications and Experience:
Essential:

  • Experience within a Guest Service Agent role
  • 5 GCSEs at grade C and above to include English & Maths or equivalent
  • High level of IT proficiency including proven experience of hotel computerised front office systems
  • Customer Service skills
  • Excellent communication, organisational and listening skills
  • Ability to work in a fast paced environment requiring flexible working and a genuine willingness to help guests and colleagues

Desirable:

  • Experience within the hospitality industry

Profile:

As a Guest Service Agent, you have the joint responsibilities of working within the Hotel Reception and Restaurant Areas. The reputation of the hotel rests to a large extent on the ability of you to satisfy its customers. You are expected to be well presented and to treat the customers in a friendly and professional manner.

 

 

Main purpose:

To assist guests in all functions which take place in the Front of House area as detailed above.

Main duties:

·         When Working at the Front Desk

  • Greeting all guests and establishing how to be of assistance
  • Checking guests in and out
  • Pre-registering Priority Club Guests and providing a Priority check in
  • Offering Priority Club membership to all non member guests
  • Taking reservations through a manual reservation form and entering these into the Brilliant reservation system
  • Preparing registration cards and back up for the next days arrivals
  • Checking all reservations made via Holidex are in Brilliant (central reservations system and in house computer system respectively)
  • Using a personal cash float and maintaining float at correct amount.
  • Check and answer e- mails.
  • Monitoring Guest Ledger balances and alerting guests if method of payment is not valid
  • Taking cash, cheque or debit card payment on arrival along with a photocopy of guests photographic i.d. or a cash deposit
  • For cash payers block off extra service in Brilliant, ie pay TV, telephone, restaurant
  • Operating the Phillip Supervisor switch board and directing calls to the correct person, taking messages where required and ensuring these reach the intended recipient
  • Providing business services to guests such as sending faxes and photocopying
  • Complete the cash up at the end of the shift

·         When serving in the Restaurant or Bar

  • Using a personal cash float for all cash transactions, maintaining this float at the correct amount
  • Following set cash up procedures as defined by in house accounts department
  • Serving food and drinks to guests (in bar, restaurant & conference rooms)
  • Ensuring all utensils used are always clean and free from chips and cracks.
  • To have a knowledge of all food and beverages available.
  • Clearing and resetting restaurant
  • Clearing and refreshing conference rooms
  • Setting up breakfast buffet to Holiday Inn Express standard
  • Taking part in shift briefing sessions
  • Responsible for:
  • Following cash up procedures as detailed in training
  • Maintaining individual float at correct amount

Note:

*The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties directed by management.

 

Apply for this job.




Similar Jobs For "Guest Service Agent"



 Jobs by Indeed job search

Financial Services Representative 1 - Sutton

Company: City National Bank of WV
Location: Sutton, WV 26601
Demonstrated sales and service skills. Excellent customer service and sales skills. Consistently executes City’s phone, platform and CSR service standards to… To apply for this job vacancy in City National Bank of WV you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 3 hours ago

RN-Home Health

Company: United Hospital Center
Location: Gassaway, WV
Services furnished in appropriate areas defined by the documentation policy. Or appropriate state board where services will be provided, as a registered. To apply for this job vacancy in United Hospital Center you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 51 minutes ago

Wireless Specialist (Full-Time)

Company: T-ROC
Location: Sutton, WV
Must have reliable transportation each day. Must have experience in the service industry; Our Wireless Specialistunderstands that it is possible tobuild… To apply for this job vacancy in T-ROC you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 5 hours ago

Wireless Specialist (Full-Time)

Company: T-ROC
Location: Weston, WV
Must have reliable transportation each day. Must have experience in the service industry; Our Wireless Specialistunderstands that it is possible tobuild… To apply for this job vacancy in T-ROC you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 5 hours ago

Wireless Specialist (Full-Time)

Company: T-ROC
Location: Buckhannon, WV
Must have reliable transportation each day. Must have experience in the service industry; Our Wireless Specialistunderstands that it is possible tobuild… To apply for this job vacancy in T-ROC you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 5 hours ago






Note: This job listing with titled "Guest Service Agent" was indexed from different job portals. This job might be expired or closed for accepting CV's so we suggest to browse it from the new jobs menu of this site. Our website is an open community website for assisting job seeker so if you found some broken links or error in our site don't hesitate to contact us to fix the issue. Thank you for using our free services.


Get updated on daily job vacancies!

Be updated by pressing the Facebook Like or G+1 button bellow.