Head Housekeeper

Job Listing No: 9740000

Head Housekeeper

Job Title:

 

Head Housekeeper

 

Location:

Plaza Hotel, Shaw’s Bridge, Belfast, BT8 7XP

Responsible to:

General Manager

Rate of Pay:

Dependent upon Experience

Hours of Work:

40 hours per week

Experience/Qualifications

 

Essential:

  • Experience within a Housekeeping supervisor or Head Housekeeper role
  • Excellent leadership and organisational skills
  • Good communication and listening skills
  • Proven experience of managing others

Desirable:

  • Experience within the hospitality industry
  • 5 GCSEs to include English at grade C and above or equivalent qualification
  • First Aid Certificate
  • Fire & Safety Courses
  • Manual Handling Certificate

Purpose of Job:

The Head Housekeeper is responsible for ensuring standards of cleanliness, hygiene and tidiness in his/her assigned bedrooms/corridors/public areas and report any maintenance requirements in order to comply with the Hotel’s established quality standards

 

Main Duties:

·         Manage, plan, organise and direct the housekeeping team members to ensure activities are carried out to the required standard of service to ensure guest satisfaction

·         Ensure assigned rooms, bathrooms, corridor areas and public areas are cleaned to the highest standards, using only approved cleaning materials and equipment, and to ensure stocks of bathroom and bedroom items are replenished to correct standards

·         Ensure bed linen and towels are changed to the agreed schedule and standard laid down for your hotel

·         Ensure guest laundry is collected, charged and returned to guest in a speedy and accurate fashion

·         Ensure guest property left behind is passed to General Manager for lost property

·         Assign rooms and tasks to accommodation team

·         Alert the General Manager or Duty Manager to needs of housekeeping staff, be it materials or equipment, in order to carry out their jobs efficiently

·         Instruct, delegate and control staff under their responsibility

·         Maximise the use of all resources and maintain costs at agreed levels

·         Oversee the ordering, delivery, count and storage of all linens and items necessary to service your department, including bathroom items, tea/coffee making facilities, stationery, equipment, cleaning materials, etc, and to control cost to agreed levels

·         Carry out Company’s customer relation policy and communicate hotel services to guests

·         Wear clean, suitable uniform and name badge at all times

·         Ensure a high standard of personal hygiene and grooming

·         Actively participate in any training and personnel exercises designed to improve standards and performance levels

·         Deal with guest complaints in a friendly and efficient manner ensuring guest satisfaction at all times

·         Upkeep of the equal opportunities policy to ensure that there is a neutral working environment

·         Carry our formal counselling with staff and record this and notify the personnel department

·         Work in accordance with standard procedures within each department

·         Keep staff/work areas tidy, safe and report any hazard, accident, loss or damage to management and observe all requirements under Health & Safety at Work Act (1989)

·         Ensure that turn down service is carried out in a timely and efficient manner

·         Oversee the ordering, storage of all flowers for functions

   

 

Note: The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties directed by management

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