Hot Job: Service Desk Manager (ITIL) – Permanent

Job Listing No: 9740000

Hot Job: Service Desk Manager (ITIL) – Permanent

Cork – Our client is looking for a Service Desk Manager with experience working in an ITIL environment for a permanent role in North Dublin. This is an excellent opportunity to gain valuable experience with a Global Consultancy. What’ involved: Support the client’s major accounts service delivery teams. Work in a customer-facing environment Provide reports in a timely manner. Drive service improvement activity. Management and support of the day to day activities, including planning, reporting & escalation processes. Managing service operations. Ownership of service issues & risks What you need: 1+ years’ experience working in a similar management / team lead role Experience working in an ITIL environment Desirable: ITIL certification Client facing experience What’s on offer: Competitive salary from €35k – €40k… – Permanent – Full-time

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