Job Listing No: 9740000




Holiday Inn Express Belfast City, 106a University Street, Belfast, BT7 1HP

Responsible to:                                                        

Head Housekeeper/Duty Manager/General Manager

Hours of Work:

As rostered to meet the needs of the business

Rate of Pay:

National Minimum Wage Under 25

National Living Wage 25+



  • Ability to undertake the range of duties as below
  • Excellent customer service skills
  • Good communication and listening skills
  • Previous experience of working collaboratively within a team environment
  • Have a flexible approach to work and the duties to be carried out


  • Previous experience of working in a housekeeping role within a hotel setting


A Housekeeper will have the responsibility of working in the housekeeping areas and to comply with specific duties and responsibilities as contained herein and as directed by the Housekeeping Manager.

Main Duties:

Ø  Clean and service your areas in accordance with the established standards

Ø  Greet all customers, welcome and assist them with any requests, enquires or directions. If you are unable to fully assist them then to refer the request to the Head Housekeeper

Ø  Trolleys are to be well stocked and kept neat and tidy at all times and locked away at night

Ø  Immediately turn in and report any lost property found to the Head Housekeeper

Ø  Make sure the usage of all cleaning supplies is correct and follows the set standards and instructions

Ø  Report any problems or faults which require maintenance to the Head Housekeeper

Ø  Use cleaning materials supplied in the recommended manner economically and efficiently

Ø  Be fully conversant and comply with the health, safety, fire, evacuation and security regulation and procedures of the hotel

Ø  Always operate in a clean and hygienic manner maintaining a good standard of personal hygiene and appearance as well as having a pleasant disposition

Ø  Report for work on time and in the correct uniform and groomed to the highest standards in personal hygiene

Ø  Be fully conversant with all facilities and services in the Hotel, to be able to tell the guests about them when requested

Ø  Maintain a high level of co-operation with the Head Housekeeper and with all other departments

Note: The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management

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