Housekeeping Manager/General Manager/Assistant General Manager
Holiday Inn Express, Belfast City, 106a University Street, Belfast, BT7 1HP
Experience within a Housekeeping Supervisor role
Good communication and organizational skills
Proven experience of supervising others
Experience within the hospitality industry
First Aid Certificate
Fire & Safety Courses
Manual Handling Certificate
Hours of Work:
16 hours per week
Rate of Pay:
£7.10 per hour
Purpose of Job:
A Housekeeping Supervisor is responsible for ensuring standards of cleanliness, hygiene and tidiness in his/her assigned bedrooms/corridor/public areas and for actioning any maintenance requirements in order to comply with the hotels established quality standards
Ø Ensure assigned rooms, bathrooms, corridor areas and public areas are cleaned to the highest standards, using only approved cleaning materials and equipment, and to ensure stocks of bathroom and bedrooms items are replenished to correct standards.
Ø Ensure bed linen and towels are changed to the agreed schedule and standard laid down for your hotel.
Ø Ensure guest laundry is collected, charged and returned to guest in a speedy and accurate fashion.
Ø Ensure guest property left behind is passed to Accommodation Manager for lost property.
Ø Assign rooms and tasks to accommodation team.
Ø Alert the Accommodation Manager or Deputy Accommodation Manager to needs of accommodation staff be it materials or equipment in order to carry out their jobs efficiently.
Ø Instruct, delegate and control staff under their responsibility.
Ø Maximize the use of all resources and maintain costs at agreed levels.
Ø Oversee the ordering, delivery, count and storage of all lines and all items necessary to service your department, including bathrooms items, tea/coffee making facilities, stationary, equipment, cleaning materials etc. and to control cost to agreed levels.
Ø Carry out company’s customer relation policy and communicate hotel services to guests.
Ø Wear clean, suitable uniform and name badge at all times
Ø Ensure a high standard of personal hygiene and grooming
Ø Actively participate in any training and personnel exercises designed to improve standards and performance levels
Ø Deal with guest complaints in a friendly and efficient manner ensuring guest satisfaction at all times
Ø Upkeep of the equal opportunities policy to ensure that there is a neutral working environment
Ø Carry out formal counseling with staff and record this and notify the personnel department.
Ø Work in accordance with standard procedures within each department.
Ø Keep staff/work areas tidy, safe and report any hazard, accident, loss or damage to management and observe all requirements under Health & Safety at Work act (1989).
Ø Ensure that turn down service is carried out in a timely and efficient manner.
Ø Oversee the ordering, storage of all flowers for functions.
· The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties directed by management.
Apply for this job.