Housekeeping Supervisor

Job Listing No: 9740000

Housekeeping Supervisor

Job Title:

Housekeeping Supervisor

Location:

Ibis City Centre, Castle Street, Belfast, BT1 1HF

Department:

Housekeeping

Responsible to:

General Manager / Assistant General Manager / Head Housekeeper / Manager on Duty

Rate of Pay:

£7.60 per hour

Hours of Work:

As rostered to meet the needs of the business

Purpose of Job:

A Housekeeping Supervisor is responsible for ensuring standards of cleanliness, hygiene and tidiness in his / her assigned bedrooms / corridors / public areas and for auctioning any maintenance requirements in order to comply with the Hotel’s established quality standards

Experience / Qualifications

Essential:

  • Experience within a Housekeeping Supervisor Role
  • Good Communication and Organisational Skills
  • Proven experience of Supervising others

Desirable:

  • Experience within the Hospitality Industry
  • First Aid Certificate
  • Fire & Safety Courses
  • Manual Handling Certificate

Main Duties:

  • Ensure assigned rooms, bathrooms, corridor areas and public areas are cleaned to the highest standards, using only approved cleaning materials and equipment, and to ensure stocks of bathroom and bedrooms items are replenished to correct standards
  • Ensure bed linen and towels are changed to the agreed schedule and standards laid down for your Hotel
  • Ensure guest laundry is collected, charged and returned to guest in a speedy and accurate fashion
  • Ensure guest property left behind is passed to Head Housekeeper for lost property
  • Assign rooms and tasks to the Housekeeping Team
  • Alert the Head Housekeeper or Assistant Head Housekeeper to needs of Housekeeping staff, be it materials or equipment, in order to carry out their jobs efficiently
  • Instruct, delegate and control staff under their responsibility
  • Maximise the use of all resources and maintain costs at agreed levels
  • Oversee the ordering, delivery, count and storage of all linens and all items necessary to service your Department, including bathroom items, tea/coffee making facilities, stationary, equipment, cleaning materials, etc, and to control cost to agreed levels
  • Carry out the Company’s customer relation policy and communicate Hotel services to guests
  • Wear clean, suitable uniform and name badge at all times
  • Ensure a high standard of personal hygiene and grooming
  • Actively participate in any training and personnel exercises designed to improve standards and performance levels
  • Deal with guest complaints in a friendly and efficient manner ensuring guest satisfaction at all times
  • Upkeep of the Equal Opportunities Policy to ensure that there is a neutral working environment
  • Carry out formal counselling with staff and record this and notify the Human Resources Department
  • Work in accordance with standard procedures within each Department
  • Keep staff / work areas tidy, safe, and report any hazard, accident, loss or damage to Management
  • Ensure that turn down service is carried out in a timely and efficient manner

 

 

 

 

 

Note:  The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties directed by Management

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