Housekeeping Supervisor

Job Listing No: 9740000

Housekeeping Supervisor

Houskeeping Supervisor

Location:            Holiday Inn Express, 106A University Street, Belfast, BT7 1HP

Department:       Housekeeping

Reports to:         General Manager, Housekeeping Manager, Manager on Duty

Rate of Pay:        Dependent upon Experience

Hours of Work:   40 hours per week

Job Overview

Assist the Housekeeping Manager in the supervision of the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel/company business objectives.

At Holiday Inn Express, we look for people who are welcoming and can focus on the things that really matter to our guests – and get them right every time.

Duties and Responsibilities

Financial returns:

  • Maintain proper inventory levels, managing cost per room for supplies and labour (example: bed & bath linen reuse and laundry operation)

People:

  • Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance
  • Educate and train all employees in compliance with governmental and safety regulations. Ensure staff are properly trained and have the tools and equipment to carry out job duties
  • Promote teamwork and quality service through daily communication and co-ordination with other department heads
  • May assist with deep cleaning projects and/or assist housekeeping staff during high-volume periods
  • Work with the management team to help drive improvements in team member engagement that are aligned to the service philosophy

 Guest experience:

  • Inspect all assigned bedrooms and public areas to ensure furnishings, guest rooms, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed
  • Routinely perform all housekeeping duties necessary including making beds, and vacuuming and cleaning guest suites to ensure guest satisfaction
  • Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction
  • Carry out special needs and requests of the guests, VIPs and repeat guests
  • Ensure rooms are 100% clean and properly prepared so our guests are comfortable, can work and rest

Responsible business:

  • Maintain and order supplies and equipment in a timely and efficient manner while minimising waste and maintaining “green” initiatives (example: container recycling and cleaning agents)
  • Carry out procedures in relation to security of lost and found items
  • Perform other duties as assigned. May also serve as Manager on duty

Accountability

This is the top job in the housekeeping department. Typically manages a small number of housekeeping and laundry employees.  Will be required to work some evening and weekend shifts.

Qualifications and requirements

Essential:

Experience within a Housekeeping Supervisor Role

Good Communication and Organisational Skills

Proven experience of Supervising others

Desirable:

Experience within the Hospitality Industry

First Aid Certificate

Fire & Safety Courses

Manual Handling Certificate

IHG Employee Benefits:                                                                                

Staff Rates Worldwide                                                           

Staff Room Rates start at £25 B&B

IHG Reward Club Incentive Scheme

50% Discount on Food & Drink

Andras Hotels Employee Benefits:

Andras Academy – progression opportunities within the Andras Hotels Group

Andras Hotels Staff Benefits Scheme – discounts on shopping, travel, food

28 days Holidays

Work for globally renowned Hotel Brands

Continuous Job Vacancies throughout the Group

Uniform

Staff meals while on duty

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job

Apply for this job.




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