HR Operations Partner (AS)

Job Listing No: 9740000

HR Operations Partner (AS)

Regional HR Operations Partner (AS) – 12 month FTC


Competitive salary & benefits

FTSE250 seeking a Regional HR Operations Partner to partner with the management team & provide commercially focussed people solutions.

About the role

To provide comprehensive and pragmatic operational HR support and solutions to Management Teams within a business unit in line with our Company Values, Company procedures and legal requirements.

To proactively partner and collaborate with Management teams in providing pragmatic and commercially focussed solutions in relation to people issues that will meet business objectives and create an environment of positive people management, ensuring we attract, develop and retain talented people who are fully engaged and productive.

About Capita | Group HR

Capita is the UK’s leading provider of business process management and integrated professional support service solutions, with 73,000 staff across the UK, Europe, South Africa and India. Group HR take accountability for the employees currently delivering services whether this is via a TUPE transfer or acquisition. This means a key part of the Group HR role is supporting new business and managing the transfer of employees.

What you will do:

Build strong professional relationships with Management teams and participate in Senior Management Team meetings

Provide commercially focussed advice and support to Managers on all Employee Relations issues in line with Company procedures including disciplinary, grievance and sickness absence issues

Raise awareness of business regarding current and new Employment Legislation as well as other corporate initiatives

Input to business initiatives in relation to the people agenda and either own, or be a key contributor to the business people plan, working collaboratively with other HR services as appropriate

Identify trends and proactively address issues of high turnover, sickness and cost savings with the Business unit

Seek commercial resolutions to Employment Tribunals and manage relationship with solicitors and ACAS

Manage settlement agreements in liaison with the Managers and solicitors

Lead the HR work stream on ad hoc projects e.g. restructuring, change management, Group HR initiatives, talent development, employee engagement

Develop and maintain positive relationship with local Trade Union representatives and employee forums as necessary, depending on business unit

Manage small-scale TUPE transfers and acquisitions, including as appropriate: writing bid words; conducting due diligence; assessing risk and making commercial recommendations; consultation with clients, employees and their representatives; and leading integration activity in liaison with Sales & Integration colleagues

Your experience will include:


Strong generalist HR experience, particularly around Employee Relations, preferably gained within a commercial and fast-paced environment (e.g. Retail/Call Centre/Financial Services/Logistics)

Regular experience of managing to successful conclusion a range of complex HR issues including redundancies, dismissals, change management

Up to date knowledge of Employment Law


CIPD qualified and/or equivalent experience/or currently working towards qualification

Experience of working in multi-site/mobile capacity preferred

Experience of working with Trade Unions and Employee Representatives

Experience of employment tribunal claims and settlement agreements

Experience of TUPE transfers and acquisitions

Experience of partnering management teams to deliver people plans and initiatives

Experience of working in complex structures and organisations where delivery of people services is through a mix of supplier arrangements

What’s in it for you?

At Capita, training and development aren’t optional extras: they’re how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day’s holiday, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.

What we hope you will do next

Help us find out more about you by completing our short application process – click apply now.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

Listen | Create | Deliver

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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

If you are successful with your application, you will need complete Capita’s vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.

Apply for this job.

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