HR Shared Services Specialist – German Speaker
Dublin – Job Description: Your Responsibilities: Triage inquiries pertaining to Human Resources in an accurate and timely manner utilising internal resources such as Zendesk, email, phone calls, chat, etc. Research and resolve complex issues by partnering across the HR organisation (or escalating when appropriate) across different EMEA countries. Provide solutions to employees but also education to the organisation on self-service options available to them Maintain documentation of all incoming inquiries and keeps detailed notes on actions taken Complete transactional HR processes using Workday HRIS system Meet key metrics as identified by the Resource Centre Management. These may include timeliness, accuracy, quality, tone, error-rate, and/or others Will be responsible for having a general understanding of policy and procedure and be able to help others navigate these As part of the lift and shift of activities to the HR Shared Services team, some project work … – Permanent – Full-timeApply for this job.