Information Technology Director –

Job Listing No: 9740000

Information Technology Director –

Capita Life & Pensions Services (Ireland) Limited

Vacancy: Information Technology Director


Capita Life & Pensions Services (Ireland) Limited is experiencing continued growth and expansion having acquired a number of new significant client appointments. We are seeking a dynamic and driven leader to oversee the delivery of IT services for the business and our clients as IT Director. This is an excellent opportunity to lead an expanding team with strong growth opportunities.

The successful candidate will have a dual reporting line to the Managing Director of Capita Life & Pensions Services (Ireland) Limited and as part of a wider Insurance & Benefits Division to the Divisional IT Director.

  • Astute at organisational and matrix management capable of hearing and understanding client needs.

  • Adept at adapting & problem solving and responding accordingly.

  • Confident communicator with strong presentation skills.

  • Information Technology “nous” possessing a broad IT background managing large IT complex estates

Role Description and Purpose:

The IT Director is responsible for the development and delivery of IT services to the business and our clients.

The individual must have the ability to understand and interpret business needs and requirements, make decisions and understand any potential risks and implications of implementing changes. This includes operational governance for risk, audit and business continuity in addition to technical governance and hardware & software currency. They will be responsible for the IT business plan as well as:

    • ongoing service improvement

    • improving efficiencies

    • implementing cost reduction

    • adherence to regularity requirements and IT security

    • developing and implementing strategies to enhance the opportunities for our business and our clients

      Key Responsibilities:

  • Primary contact point for the delivery of IT services.

  • Develop and maintain a close working relationship with internal stakeholders and 3rd Party suppliers.

  • Attend governance meetings as required.

  • Form / establish strong relationships with all stakeholders, building empathy and have a clear understanding of customer requirements and business drivers.

  • Represent IT in appropriate internal and external operational and commercial Service Review meetings.

  • Work in partnership to identify and develop opportunities and technologies to support the needs of the business.

  • Have a commercial awareness of all client contracts and impacts this may have on decisions taken.

  • Monitoring, defining, negotiating and implementing new and existing Service Levels

  • Working with IT architects, apply the IT strategy and be responsible for the technology route-map, hardware and software currency, and technology refresh.

  • Become familiar with potential organic growth opportunities and understand the commercial opportunities this may have.

  • Development of Products and Strategy to enable further improvements to services provided and deliver new growth opportunities.

  • Be aware of all changes impacting the “Live Service” and ensure that such changes do not adversely impact the service.

  • Ensure Operational Acceptance documentation is completed and signed off prior to any new system going live.

  • Responsible for account availability management.

  • Understand, manage and mitigate the impact of service failure on business units through proactive management of service issues

  • Accountable for all operational risks assigned to IT ensuring each risk is clearly documented and supported by plans to close down or accept a risk.

  • Work with Risk to ensure all DR and BCP issues are addressed.

  • Ensure all audit actions are monitored and completed prior to agreed due date.


  • ITIL Manager Certification.

  • Prince II

  • Qualified to a minimum of ITIL Foundation.

Critical/Essential Core Competencies

  • Broad IT background managing large IT complex estates.
  • Ability to gather and analyse data methodically.
  • Ability to identify practical solutions.
  • Strong interpersonal, communication and presentation skills.
  • Excellent analytical skills.
  • Be capable of developing an understanding of the business structure, drivers, influences and political and financial challenges.
  • Planning and strategy skills, influencing and negotiation skills.
  • The role requires an individual who is self-motivated.
  • This role requires the ability to quickly identify goals to be pursued, and to influence others towards these same goals.
  • Strong organisational and matrix management skills.
  • Ability to identify and own issues and work to tight timescales to deliver effective solutions.
  • Problem solver, thinking outside the box to find solutions.
  • Confidence and presence to deal with customers, suppliers and colleagues
  • Team player.

Location: Based in Dublin, with UK and European travel expected

Remuneration: Strong remuneration package with car allowance and bonus

Hours: This is a full time position Monday – Friday

Follow Capita on twitter @capitacareers
Follow Capita on facebook @careersatcapita

Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

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