IT Service Desk Engineer

Job Listing No: 9740000

IT Service Desk Engineer

CV-Library – Dublin – United Kingdom – The role includes: Providing 1st level phone and email support and 2nd level desktop support within the organization’s computing environment. Respond to incidents and requests in a timely and accurate fashion, and provide assistance to business partners where required. Install, diagnose, repair and maintain Windows desktops to ensure optimal performance. Duties: Provide 1st level technical support; answering and resolving queries via phone, email and remote support. Provide outstanding customer service and support in installing, diagnose, repair, and maintain Windows workstations, printers, conferencing, presentation and training IT equipment. Provide 2nd level support for troubleshooting and supporting Windows desktop and laptop, LoB applications and systems, printing and networking (Cisco AnyConnect, Citrix Desktop Experience) Assistance with the dual screen project (installation of hardware, configuration of workstations) Configuring mobile devices (iPad, iPhone, Blac… – Permanent – Full-time

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