Italian Customer Service Associates, Amazon Cork

Job Listing No: 9740000

Italian Customer Service Associates, Amazon Cork

Italian Customer Service Associates, Amazon Cork

Do you enjoy helping customers and working in a large fun environment where you are constantly learning?  At Staffline Recruitment in Cork we are recruiting a number of full time temporary Italian speaking Customer Service Associates to join our team at Amazon, based at their state of the art multi-channel offices at Cork Airport Business park.

This is a great opportunity to work for a large global company where you will benefit from excellent training and take part in fun activities on site during Amazon’s busiest period!

At Amazon, you will ‘Work Hard, have Fun and Make History!’

As an Italian Customer Service Associate, you will be responsible for:

  • Assisting Italian speaking customers via phone, email and chat
  • Utilising a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions

To be a successful Customer Service Associate at Amazon, you’ll need to have the following skills and attributes:

Customer Service

  • A strong ability to empathise with customers and prioritise their needs
  • Professional, courteous and helpful to customers

 Solutions focused

  • Excellent attention to detail with a desire to solve customer issues and ‘deep dive’ to find root causes

Communication skills

  • Able to communicate well by phone, email and chat with fluency in Italian
  • A capacity to compose concise, grammatically correct written responses to customers in Italian

Computer skills

  • Proficiency with Windows, Microsoft Outlook, Amazon.co.uk and able to pick up new systems with ease.

Previous customer service experience is desirable, but a positive attitude with a desire to learn is a must!

This is a temporary role and you’ll be required to work 40 hours per week, working any 5 days out of 7 between 7am-9pm with some flexibility required during peak periods (November and December)

These are some of the things that help make Amazon a great place to work:

  • Excellent classroom training and mentor support during your initial weeks in the role
  • Free onsite car parking
  • Subsidised canteen including Starbucks
  • Lots of fun activities onsite, including competitions with prizes, Hallowe’en party, Christmas panto, company events and lots more!

Please note that you must be willing to work over Christmas, at weekends and public holidays and that you must commit to full attendance during the training period with very limited annual leave until the end of the year.

contact: deirdre.lenihan@staffline.ie

Apply for this job.




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