Japanese Telesales Executive

Job Listing No: 9740000

Japanese Telesales Executive

The Call Centre Agent is responsible for answering all nature of calls, ‘pre’ and ‘after’ sales calls, as well as taking orders live on the phone. He or she will be assessed by their availability to take calls; their efficiency, their ability to multi-task, and their willingness generate extra revenue by upselling, and an ability to work in a team. Most of the agent’s tasks will be actioned on-line using Oracle.

Functions:

  • Key tasks:
    • Giving general information on products
    • Processing orders – telephone and mail
    • Up-Selling orders
    • Order status
    • Sample Product Requests
    • Customer complaints
    • Shipping issues (tracing orders; returns pick up etc.)
    • Finance queries (processing payments, invoice / statement queries)
    • Responding to faxes and letters from Customers
    • Translation and proofing
    • Any other duties/projects as directed by Management


Skills/Attributes/Requirements:

  • Minimum of 1 year of customer support experience – Inbound or Outbound Contact Centre (experience using various communication channels such as chat, phone, email an advantage)
  • Must demonstrate ability to work well in a team contributing to the team’s goals
  • Need to demonstrate good time management, and good housekeeping
  • Ability to analyze a problem quickly and resolve it following procedures
  • Good telephone manner: courteous, clear speech, good call management, assertive
  • Customer service focused, able to deal with customers in a friendly and polite manner
  • Aware of overall business objectives – revenue generation, customer satisfaction
  • Be fluent in Japanese
  • Good English
  • Computer literate: excellent keyboard skills, familiar with different on-line database packages
  • Ability to multitask

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