Mortgage Resolutions Analyst

Job Listing No: 9740000

Mortgage Resolutions Analyst

Allied Irish Bank – Dublin – Vacancy Title: Mortgage Resolutions Analyst Business Area: Retail Arrears Credit & Collections Location: Dublin These roles are being offered on a 23 month contract basis. This role reports to the Team Lead in RACC Mortgages Resolutions and the primary role of the successful applicant is to deliver exceptional customer service and the highest standards of Credit Risk Analysis and decision making, delivering solutions to our mortgage customers in financial difficulty in line with the AIB Credit Policy and Operational Guidelines for Arrears Decisioning. Principal Accountabilities: Managing a portfolio of mortgage customers in financial difficulty Engage and negotiate with customers, on the phone and in face to face meetings to deliver the optimum solution for both the customer and the bank. Delivering solutions to reduce arrears on cases that have redefaulted and working with the customer through the process where mortgages are deemed unsustainable. Ensure all activities und… – Permanent – Full-time

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