Product Quality Complaints Coordinator

Job Listing No: 9740000

Product Quality Complaints Coordinator

Thornshaw Recruitment – Dublin – On behalf of our client, a global healthcare company, we are currently recruiting for a Product Quality Complaints Coordinator. This is a 2 year contract role. The role requires the efficient, consistent and high quality management of product quality complaints across all divisions (medicinal products and medical devices). It will report to the Regulatory Affairs Manager Role & Responsibilities: Management of product complaints for products on the Irish market, from initial receipt through to closure, in conjunction with the company‚Äôs Global Complaints Departments and in accordance with all relevant EU legislation, HPRA Guidelines and company specific Standard Operating Procedures. Document and maintain the complaint files for all reports received. Prompt communication of every complaint received to the Global Complaints Department and escalate serious product complaint issues, as necessary, to the relevant people both locally and globally, within the required timeframes. Liai… – Permanent – Full-time

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