Cork – Act as the point of contact for Customer Service (The voice of CS) with business owners and other departments (transportation, Retail, Legal, PR etc.) on FR and European (EU) initiatives. · Liaise with business groups to gather all CS relevant information for CS Initiatives. · Identify areas of potential customer dissatisfaction with policy/process on CS Initiatives and works with relevant team(s) to improve the customer experience before launch. · Drive the implementation of new initiative projects for Premier Multinational Online Retailer FR websites. · Take full responsibility for the progress and launch of projects from design phase to implementation. · Develop and implement goals and team objectives for FR CSI team. · Coach and train team members to ensure the highest calibre of editorial and project work is completed by this team. · Manage the day to day activities of the team members. · Ensure communication within CS departments for new CS projects flows consistently and… – Permanent – Full-timeApply for this job.