Cork – Drives the implementation of projects into the EU Customer Service (CS) organisation. · Develop a comprehensive project plan for CS project initiatives and ensure all tasks are completed on time for launch. · Liaise with business groups to gather all CS relevant information for new CS project initiatives. · Partner with Training and Operational stakeholders to prepare for launch. · Monitor and report on project performance. · Identify areas of potential customer dissatisfaction with policy/process on new CS project initiatives and work with relevant team(s) to improve the customer experience before launch. · Ensure communication to key stakeholders for new CS projects flows consistently and efficiently. · Scope, plan and develop CSA and customer facing material (policies, blurbs, help content) that effectively communicates information CSA’s and customers BASIC QUALIFICATIONS Basic Qualifications: The ideal candidate will be comfortable in a fast-paced, multi-tasked, high-ener… – Permanent – Full-timeApply for this job.