QFA Complaints and Appeals Co-ordinator, Contract

Job Listing No: 9740000

QFA Complaints and Appeals Co-ordinator, Contract

Grafton Recruitment – Dublin – Complaints & Appeals Co-ordinator | Banking (QFA) | 3-6 month contract | €30-40k (NEG) The Client: Located in Dublin City Centre, our client is a leading financial services provider with a well established retail network. Our client is committed to providing simplified financial services solutions to their clients. They are currently experiencing growth in the market with a range of innovative products tailored to suit customer’s needs. The Role: As a Complaints & Appeals Co-ordinator, you will be required to support key functions within the Quality Assurance and Customer Relations departments. You will be responsible for fully investigating complaints received by liaising with relevant business units within agreed timeframes. Key areas of responsibility: Investigate telephone and written customer correspondence and complaints in line with policies and procedures to ensure they are handled in line with the internal process Compile files for all complaints and ensure all querie… – Permanent – Full-time

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