Quality Analyst (Russian Speaking) – 6 months contract
Arvato – Dublin – Company: Customer Relationship Management Requisition ID: 24585 Job Title: Quality Analyst Reporting to: Team Leader Location: Dublin 3 Overall Job Purpose This position offers you the opportunity to work alongside one of our high profile clients who specialise in internet based searching and video sharing platforms. The Quality Analyst is responsible for the overall quality performance of the centre, encouraging simplified and streamlined issue handling within Customer Service operations teams. Successful candidates will be accountable for the achievement of both external and internal quality metrics with a keen eye on efficiency, continuously driving improvement in customer and client satisfaction. Duties and Responsibilities Experience working within a customer focused environment Excellent technology aptitude essential as key criteria for role Experience in the quality analysis of interactions. Ability to effectively and accurate communicate feedback Excellent verb… – Permanent – Full-timeApply for this job.