Quality Assurance Specialist with Arabic

Job Listing No: 9740000

Quality Assurance Specialist with Arabic

Dublin – We are recruiting bilingual speakers for Quality Assurance – Social Media project in Dublin. Requirements: Bachelor degree Minimum of 2 years’ experience in a sales or call center environment with Quality Assurance experience Excellent interpersonal and communication skills Fluent in Arabic and English Self-motivated, entrepreneurial, and comfortable dealing with ambiguity Ability to work in a fast-paced environment. Strong attention to detail, ability to identify explicit and implicit signals, which may translate opportunities for our agents. Coaching experience is a plus. Experience in the advertising industry is a plus Proactively monitors backlog of orders/requests using different tools & reports, working to avoid escalations As a Quality Assurance Specialist, you will be responsible for the following: Perform audits on recorded and live client interactions and provide evaluation feedback to call center agents through QMS Sensitivity: Internal & Restricted Conduc… – Permanent – Full-time

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