Real Time Manager

Job Listing No: 9740000

Real Time Manager

CV-Library – Dublin – United Kingdom – Are you an individual with Workforce management experience looking for a new challenge? Why not share your expertise with a global IT company working in their Dublin office managing workforce for their Ireland operations. Main Functions: *Responsible for managing and delivering all Workforce Management needs of Ireland Operations. *Responsible for Long term / Short term planning to ensure adequate availability of resources as per requirement. *Responsible for Monthly, Weekly, Daily and Intra-day call volume forecasting based on historical trends. *Responsible for Work Force Scheduling using ‘Genesis’ optimization suite to ensure higher productivity with optimum utilization of available resources. *Responsible to ensure availability of online real time / historical reports at Process / Manager / TL and Agent level. *Real time remote management of client SLAs to ensure effective delivery and smooth operations *Seat utilization & optimization. *Business Process Automation & Impl… – Permanent – Full-time

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