CV-Library – Connacht – United Kingdom – What is the main purpose of the role? Ensure the smooth running of the reception office and related areas, maintaining a high level of customer service. Comply with Health and Safety Regulations. Provide first class service to the hotel guests and ensure that company standards are adhered to. Key Responsibilities and Duties Ensure smooth arrival of the guests,directing them as per their requests. When manning switchboard ensure, where possible, that all calls are answered within three rings and all queries are handled effectively. Recognize and act upon sales opportunities. Immediately report any maintenance faults to your Line Manager. Anticipate customer needs wherever possible, and to react to these to enhance customer satisfaction. To be fully conversant with facilities, services and promotions offered by the hotel, and where possible to pass this information on to the guest whenever the opportunity arises. Stay aware of the security of the … – Permanent – Full-timeApply for this job.