Restaurant Manager

Job Listing No: 9740000

Restaurant Manager

  

Job Title:

 

Restaurant Manager  

 

Location:

 

Ramada Plaza Hotel, Shaw’s Bridge, Belfast BT8 7XP, Northern Ireland

 

Department:

 

Restaurant

 

Responsible to:

 

General Manager / Deputy General Manager

 

Rate of Pay:

 

Dependent upon Experience

 

Hours of Work:

 

40 Hours per Week

 

Qualifications and Experience

 

Essential:

 

  • Experience within a Restaurant Manager role
  • 5 GCSEs at Grade C and above to include Maths and English or equivalent qualification
  • Proven experience of leading and managing others within a Restaurant environment
  • Good communication, listening and organisational skills
  • Customer Service Skills
  • Ability to work in a fast paced environment requiring flexible working and a genuine willingness to help guests and colleagues in the hotel
  • Flexibility re: working hours

 

Desirable:

 

  • Experience within the hospitality industry
  • Advance Food Hygiene qualification
  • Diploma or Degree in Hotel Management
  • Commercial Awareness

 

Purpose of the Job:

 

To manage the Restaurant Team to ensure a standard of service that meets and exceeds guests expectations while achieving and surpassing profitability and revenue goals for this area

 

 

 

Main duties:

 

Ø  Recruiting, Training and Supervising staff within the Restaurant

Ø  Assume responsibility for the completion of rosters and holiday lists for all full and part-time staff and complete wage timesheets in an accurate and timely fashion

Ø  Manage the preparation of the Restaurant and the smooth running of the Restaurant

Ø  Guests to be welcomed in a warm, friendly and courteous manner at all times

Ø  Ensure meals and drinks are served efficiently and with minimum delay / wastage

Ø  Answering the telephone and taking reservations for Restaurant and Accommodation

Ø  Ensure billing is carried out accurately and signatures for room charges obtained

Ø  Opening and service of bottles of wine

Ø  Ensure department compliance with Personnel procedures and administration requirements and assist in the maintenance of Personnel files as required

Ø  Implementation of the hotel standard of service for the Restaurant and Room Service

Ø  Action serious complaints or problems immediately taking necessary remedial action, leaving guests with a good experience in mind

Ø  Liaise with the Head Chef to ensure smooth services between the Kitchen and Food and Beverage outlets

Ø  Ensure all cash, charge, float and till procedures are carried out in accordance with Company policy

Ø  Liaise with conference co-ordinator / tour leaders and conference organisers to ensure smooth handling of large groups and a high level of prompt courteous service

Ø  Undertake the role of Duty Manager according to the Manager’s roster, thereby ensuring the smooth running of the hotel in all areas

Ø  Wear clean, suitable uniform and name badge at all times

Ø  Ensure a high standard of personal hygiene and grooming

Ø  Assist with departmental compliance with Personnel procedures and administration requirements

Ø  Ensure that policies and procedures are known and adhered to, that team members are fully aware of special promotions and procedures that are introduced and that a high level of communication exists between the team and other departments

Ø  Ensure the correct implementations of the customer relations policy

Ø  Be aware and analyse all forth coming business on a regular basis and be aware of all daily and future business requirements

Ø  Preparation of budgets and forecasting

Ø  Take advantage of selling opportunities to maximise guest spend in the Restaurant.  Liaise with Sales and Promotion Manager

Ø  Control the wage percentages in the Restaurant

Ø  Work in accordance with standard procedures within each department

Ø  Actively participate in any training and personnel exercises designed to improve standards and performance levels

Ø  Provide consistently high standards by organising training for all Restaurant employees and reinforce the need to maintain standards within their departments

Ø  Evaluate members of the team through the staff assessment and appraisal system and agree future targets so as to drive service levels and revenues ahead

Ø  Provide feedback to all team members both in the form of praise and undesirable behaviour and where necessary take corrective action to ensure all in the team are aware of the standard expected

Ø  Fulfil your obligation under the Health and Safety at Work legislation and any revisions or additional legislation made there to

Ø  Upkeep of the equal opportunities policy to ensure that there is a neutral working environment

Ø  Ensure that reasonable care is taken for health and safety for you, other employees, guests and any other persons on the premises keeping work area tidy and safe and report any hazard, accident, loss or damage to Management

Ø  Work in accordance with standard procedures within each department

 

 

 

 
Note:  The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties directed by management

 

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