Restaurant Supervisor

Job Listing No: 9740000

Restaurant Supervisor

 

 

Job Title:

Restaurant Supervisor

 

Location:

Ramada Plaza Hotel, Shaws Bridge, Belfast, BT8 7XP

 

Responsible to:

Restaurant/Bar Manager

 

Hours of Work:

40 hours per week

 

Rate of Pay:

Dependent upon experience

 

Purpose of job:

Ensure the cleanliness and correct preparation of mis-en-place, set up of the restaurant prior to and after service, ensuring the guests are warmly welcomed, orders taken efficiently and served to standard to ensure guest satisfaction.

 

Qualifications and Experience:      

Essential       

  • Experience within a Restaurant Supervisor role
  • 5 GCSE’s at grade C and above to include Maths and English or equivalent qualification
  • Good communication and listening skills
  • Customer service skills
  • Ability to work in a fast paced environment requiring flexible working and a genuine willingness to help guests and colleagues in the hotel

Desirable

  • Experience within the hospitality industry
  • Food Hygiene qualification

 

 

Main Duties:

 

Ø  Responsible for the smooth and efficient running of the restaurant during the shift.

Ø  Preparation of restaurant/bar.

Ø  Implementation of the Hotel standard of service for the Restaurant and Room Service.

Ø  Guests to be welcomed in a warm, friendly and courteous manner at all times.

Ø  Ensure meals and drinks are served efficiently and with minimum delay/ wastage.

Ø  Responsible for own station, replenishment of crockery, cruets, cutlery etc.

Ø  Tables reset for next service.

Ø  Ensure all cash, charge, float and till procedures are carried out in accordance with company policy.

Ø  Answering the telephone and taking reservations for restaurant and accommodation.

Ø  Opening and service of bottles of wine.

Ø  Liaise with the relevant kitchen supervisor to ensure that the food is served to the highest standard.

Ø  Ensure dishes leaving the kitchen are to appropriate standards of presentation.

Ø  Assist with the completion of rosters and holiday lists for all full and part time staff and complete wage timesheets in an accurate and timely fashion.

Ø  Assist with  departmental compliance with Personnel procedures and administration requirements

Ø  Ensure that policies and procedures are known and adhered to, that team members are fully aware of special promotions and procedures that are introduced and that a high level of communication exists between the team and other departments.

Ø  Ensure the correct implementation of the customer relations policy.

Ø  Wear clean, suitable uniform at all times.

Ø  Ensure a high standard of personal hygiene and grooming.

Ø  Deal with guest complaints in a friendly and efficient manner ensuring guest satisfaction at all times.

Ø  Ensure billing is carried out accurately and signatures for room charges obtained.

Ø  Assume responsibility for accepting bookings and to keep the booking diary up to date.

Ø  Plates to be scraped, sorted and stacked in wash up.

Ø  Upkeep of the equal opportunities policy to ensure that there is a neutral working environment.

Ø  Participate in any training and personnel exercises designed to improve standards and performance.

Ø  Work in accordance with standard procedures within each department.

Ø  Keep staff/work areas tidy, safe and report any hazard, accident, loss or damage to management & observe all requirements under the health & safety legislation.

 

Note:

 

*The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties directed by management.

 

 

 

 

 

 

 

 

 

 

 

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