Ramada Plaza Hotel, Shaws Bridge, Belfast, BT8 7XP
Hours of Work:
40 hours per week
Rate of Pay:
Dependent upon experience
Purpose of job:
Ensure the cleanliness and correct preparation of mis-en-place, set up of the restaurant prior to and after service, ensuring the guests are warmly welcomed, orders taken efficiently and served to standard to ensure guest satisfaction.
Qualifications and Experience:
- Experience within a Restaurant Supervisor role
- 5 GCSE’s at grade C and above to include Maths and English or equivalent qualification
- Good communication and listening skills
- Customer service skills
- Ability to work in a fast paced environment requiring flexible working and a genuine willingness to help guests and colleagues in the hotel
- Experience within the hospitality industry
- Food Hygiene qualification
Ø Responsible for the smooth and efficient running of the restaurant during the shift.
Ø Preparation of restaurant/bar.
Ø Implementation of the Hotel standard of service for the Restaurant and Room Service.
Ø Guests to be welcomed in a warm, friendly and courteous manner at all times.
Ø Ensure meals and drinks are served efficiently and with minimum delay/ wastage.
Ø Responsible for own station, replenishment of crockery, cruets, cutlery etc.
Ø Tables reset for next service.
Ø Ensure all cash, charge, float and till procedures are carried out in accordance with company policy.
Ø Answering the telephone and taking reservations for restaurant and accommodation.
Ø Opening and service of bottles of wine.
Ø Liaise with the relevant kitchen supervisor to ensure that the food is served to the highest standard.
Ø Ensure dishes leaving the kitchen are to appropriate standards of presentation.
Ø Assist with the completion of rosters and holiday lists for all full and part time staff and complete wage timesheets in an accurate and timely fashion.
Ø Assist with departmental compliance with Personnel procedures and administration requirements
Ø Ensure that policies and procedures are known and adhered to, that team members are fully aware of special promotions and procedures that are introduced and that a high level of communication exists between the team and other departments.
Ø Ensure the correct implementation of the customer relations policy.
Ø Wear clean, suitable uniform at all times.
Ø Ensure a high standard of personal hygiene and grooming.
Ø Deal with guest complaints in a friendly and efficient manner ensuring guest satisfaction at all times.
Ø Ensure billing is carried out accurately and signatures for room charges obtained.
Ø Assume responsibility for accepting bookings and to keep the booking diary up to date.
Ø Plates to be scraped, sorted and stacked in wash up.
Ø Upkeep of the equal opportunities policy to ensure that there is a neutral working environment.
Ø Participate in any training and personnel exercises designed to improve standards and performance.
Ø Work in accordance with standard procedures within each department.
Ø Keep staff/work areas tidy, safe and report any hazard, accident, loss or damage to management & observe all requirements under the health & safety legislation.
*The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties directed by management.
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