Restaurant Waiting Staff
Ramada Plaza Hotel, Shaws Bridge, Belfast, BT8 7XP
Purpose of job:
Ensure the cleanliness and correct preparation of mis-en-place, set up of the restaurant prior to and after service, ensuring the guests are warmly welcomed, orders taken efficiently and served to standard to ensure guest satisfaction.
Rate of Pay:
National Minimum Wage (16 & 17 £3.87 per hour, Age 18 to 20 £5.30 per hour, Age 21 to 24 £6.70 per hour, 25+ £7.20 per hour)
Hours of Work:
20 Hours Per Week
Qualifications and Experience:
- Experience within a Waiting staff role
- Excellent communication and listening skills
- Customer Service skills
- Ability to take meal and drink orders
- Ability to work in a fast paced environment requiring flexible working and a genuine willingness to help guests and colleagues within the hotel
- Experience within the hospitality industry
- 5 GCSE’s including Maths and English at grade C or above or equivalent
- Menu and wine knowledge
Ø Preparation of restaurant/bar for bar service and for breakfast, lunch and dinner service.
Ø Guests to be welcomed in a warm, friendly and courteous manner at all times.
Ø Meals and drinks to be served efficiently and with minimum delay/ wastage.
Ø Responsible for own station, replenishment of crockery, cruets, cutlery etc.
Ø Tables reset for next service.
Ø Answering the telephone and taking reservations for restaurant and accommodation.
Ø The opening and service of bottles of wine.
Ø Carry out cash handling procedures in accordance with company policy.
Ø Be familiar with the licensing laws and excise requirements.
Ø Ensure that drinks are issued using appropriate measures, procedures and correct glassware.
Ø Responsible for stacking the shelves to appropriate levels, observing proper stock rotation and the stocking glassware.
Ø Assist in the clearing of bottles, glasses ashtrays and tables and washing same.
Ø Receipts must be issued at the point of sale for every transaction and a copy of the cash handling procedures will be issued separately for which you read and sign for.
Ø Communicate hotel services to guests.
Ø Ensure dishes leaving the kitchen are to appropriate standards of presentation.
Ø Ensure the correct implementation of the customer relations policy.
Ø Wear clean, suitable uniform at all times.
Ø Ensure a high standard of personal hygiene and grooming.
Ø Deal with guest complaints in a friendly and efficient manner ensuring guest satisfaction at all times.
Ø Ensure billing is carried out accurately and signatures for room charges obtained.
Ø Assume responsibility for accepting bookings and to keep the booking diary up to date.
Ø Plates to be scraped, sorted and stacked in wash up.
Ø Upkeep of the equal opportunities policy to ensure that there is a neutral working environment.
Ø Participate in any training and personnel exercises designed to improve standards and performance.
Ø Work in accordance with standard procedures within each department.
Ø Keep staff/work areas tidy, safe and report any hazard, accident, loss or damage to management & observe all requirements under the health & safety legislation.
*The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties directed by management.
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