Restaurant Waiting Staff

Job Listing No: 9740000

Restaurant Waiting Staff

 

Job Title:

Waiting Staff

 

Location:

Ramada Plaza Hotel, Shaws Bridge, Belfast, BT8 7XP

 

Responsible to:

Restaurant Manager

 

Department:

Restaurant

 

Purpose of job:

Ensure the cleanliness and correct preparation of mis-en-place, set up of the restaurant prior to and after service, ensuring the guests are warmly welcomed, orders taken efficiently and served to standard to ensure guest satisfaction.

 

Rate of Pay:

National Minimum Wage (16 & 17 £3.87 per hour, Age 18 to 20 £5.30 per hour, Age 21 to 24 £6.70 per hour, 25+ £7.20 per hour)

 

Hours of Work:

20 Hours Per Week

 

Qualifications and Experience:

 

Essential

  • Experience within a Waiting staff role
  • Excellent communication and listening skills
  • Customer Service skills
  • Ability to take meal and drink orders
  • Ability to work in a fast paced environment requiring flexible working and a genuine willingness to help guests and colleagues within the hotel

                            

Desirable

  • Experience within the hospitality industry
  • 5 GCSE’s including Maths and English at grade C or above or equivalent
  • Menu and wine knowledge

 

Main Duties:

 

Ø  Preparation of restaurant/bar for bar service and for breakfast, lunch and dinner service.

Ø  Guests to be welcomed in a warm, friendly and courteous manner at all times.

Ø  Meals and drinks to be served efficiently and with minimum delay/ wastage.

Ø  Responsible for own station, replenishment of crockery, cruets, cutlery etc.

Ø  Tables reset for next service.

Ø  Answering the telephone and taking reservations for restaurant and accommodation.

Ø  The opening and service of bottles of wine.

Ø  Carry out cash handling procedures in accordance with company policy.

Ø  Be familiar with the licensing laws and excise requirements.

Ø  Ensure that drinks are issued using appropriate measures, procedures and correct glassware.

Ø  Responsible for stacking the shelves to appropriate levels, observing proper stock rotation and the stocking glassware.

Ø  Assist in the clearing of bottles, glasses ashtrays and tables and washing same.

Ø  Receipts must be issued at the point of sale for every transaction and a copy of the cash handling procedures will be issued separately for which you read and sign for.

Ø  Communicate hotel services to guests.

Ø  Ensure dishes leaving the kitchen are to appropriate standards of presentation.

Ø  Ensure the correct implementation of the customer relations policy.

Ø  Wear clean, suitable uniform at all times.

Ø  Ensure a high standard of personal hygiene and grooming.

Ø  Deal with guest complaints in a friendly and efficient manner ensuring guest satisfaction at all times.

Ø  Ensure billing is carried out accurately and signatures for room charges obtained.

Ø  Assume responsibility for accepting bookings and to keep the booking diary up to date.

Ø  Plates to be scraped, sorted and stacked in wash up.

Ø  Upkeep of the equal opportunities policy to ensure that there is a neutral working environment.

Ø  Participate in any training and personnel exercises designed to improve standards and performance.

Ø  Work in accordance with standard procedures within each department.

Ø  Keep staff/work areas tidy, safe and report any hazard, accident, loss or damage to management & observe all requirements under the health & safety legislation.

 

Note:

 

*The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties directed by management.

 

 

 

 

 

 

 

 

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