Salon & Spa Receptionist

Job Listing No: 9740000

Salon & Spa Receptionist

The Shelbourne Hotel – Dublin – The Shelbourne Hotel is looking to hire an experienced receptionist for the salon and spa. This position assists all guests efficiently, professionally, courteously and with enthusiasm, and welcomes back our regular guests.Maintains The Shelbourne Hotel’s high standards of service and hospitality at all times. To have a thorough knowledge of all standards and procedures required in the Salon and Spa. Creates uncompromising guest experiences.Reporting to the Director of the Spa and Salon the successful candidate will be responsible for the following:Deliver exceptional service to all guests.Prepare drinks and liaise with the members of the salon and spa as to when their guests have arrived.Handle any guests’ problems or complaints in an understanding and hospitable manner. Resolve through the LEARN process. Strive to achieve single contact resolution for our guests.Book appointments and have knowledge of the treatments and services available.Requirements:Prior experience in a similar ro… – Permanent – Full-time

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