Senior Consultant, Client Services Management (Fund Accounting)
Limerick – Be the face of Northern Trust to our external and internal partners. Oversight of day to day delivery of all FA services to client and work closely with the client Operations Team. This will involve management of communication for fund accounting service delays and issues, ensuring KPI’s and SLA’s are within guidelines. Where service levels slip below required standards ensuring adequate remediation is put in place. Query Management- Standard day to day valuation queries sit with the BAU Team, Ross will act as escalation point for client and manage queries and allocate across the team appropriately. Monitor response times and promote best practice within BAU team in terms of client service. Provide technical expertise for the development of new FA Products and responsible for maintaining SLD including any updates as new tasks come into scope Represent Fund Accounting and participates / leads client due diligence visits and service reviews. Oversees the timely comple… – Permanent – Full-timeApply for this job.