Senior Manager, Critical Incident Response Team

Job Listing No: 9740000

Senior Manager, Critical Incident Response Team

Dublin – The Senior Manager, Critical Incident Response Team is a highly customer-focused operational regional leader that is part of a global team responsible for ensuring flawless corporate execution in the rapid response to critical operational incidents. As a member of the Global Customer Success Group, The Sr Manager Critical Incident Response Team has strong technical knowledge of complex systems, deep experience leading organizational response to complex critical incidents, and guiding major customers and partners through them by mitigating impact. The Sr Manager Critical Incident Response Team will function as an Incident Commander for critical incidents during the shifts that they cover, ensuring the business is executing a perfect incident response for our customers. Secondary duties will be handling severity-1 issues, ensuring Salesforce is appropriately supporting customers throughout the incident, communicating status to internal executives, and executing post-incident processes up… – Permanent – Full-time

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