Senior Manager of Customer Care

Job Listing No: 9740000

Senior Manager of Customer Care

Dublin – In this exciting role, you will manage a team of Customer Care representatives who provide both technical support and sales assistance to users. You must be a dynamic professional with experience leading a team to attain a variety of performance metrics while contributing towards a best-in-class customer experience. The position reports to the Sr. Director of Customer Care and will be a key contributor to the success of the global Customer Care team. This is an excellent opportunity for a high energy, driven, and creative individual interested in adding value, learning, and career advancement. RESPONSIBILITIES Manage Customer Care representatives’ performance. Ensure that high standards for quality and productivity metrics are consistently met. Successfully lead team with focus on customer satisfaction and issue resolution, ranging from basic technical support issues up to escalated technical support issues involving development team. Successfully lead a team to sales quota attainm… – Permanent – Full-time

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