Senior Technical Support Specialist

Job Listing No: 9740000

Senior Technical Support Specialist

Dublin – Role: Senior Technical Support Specialist (Training Operations) Location: Dublin Duration: 6 months We are currently looking for an experienced Technical Support Specialist to join our global IT client’s Training Operations team. Responsibilities: – Point of contact for LMS (Learning Management System) escalations such as: Access issues, Widget page issue, Course content issues (broken link, images, navigation, etc). – Troubleshoot, escalate and respond to LMS support requests. – Communicate effectively with other relevant teams and resolve customer issues. – Ensure prompt resolution of technical challenges. – Provide operational support such as responding to internal/external queries related to training schedules, course registrations, payment processing, LMS login, content update. Qualifications: – LMS/incident management tool/content management system knowledge – Experience in support and troubleshooting technology surrounding video conferencing – Strong oral, writin… – Permanent – Full-time

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